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Job Description: The CSM will own a large group of SMB customers and will help them get great results from our software. They will be the customer’s primary point of contact at Applause.

Responsibilities

• :Secure 100%+ Net Revenue Retention from the client bas
• eUse several automation tools to help clients have success with our softwar
• eTrain clients on how to use our softwar
• eField client concerns, problems, and questions, and then resolve those issue
• sFind and refer upsell & expansion opportunities to our sales tea
• mMonitor client health and get in front of churn ris
• kIncrease product adoptio
• nEstablish trust and rapport with the client base to increase the likelihood of retention, expansion, and referral

s
Requiremen

• ts2+ years of prior experience in B2B SaaS (e.g., CSM, implementations, support, sales, etc
• .)Extremely organiz
• edHistory of following through on commitmen
• tsStrong data-analysis skills and problem-solving skil
• lsStrong work ethic with a results-oriented foc
• usVery effective in a remote work environme
• ntGood balance of customer empathy, relationship building, and sales abili
• tyStrong oral and written communication skil

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