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Utility Enrollment CoordinatorOverview

When a client goes live on Billee, someone has to make sure the utility accounts are actually enrolled, the right providers are connected, and the activation data coming in is clean. That work falls to this role.

As a Utility Vendor Coordinator, you'll own the utility enrollment and vendor coordination layer across our client portfolio. That means submitting service applications to electric, gas, water, trash, and telecom providers, tracking activation status, following up when providers go quiet, and making sure every account is live before a property goes into billing. You'll also support reconciliation when account data doesn't line up, which requires the same attention: when something is off, you investigate until it's resolved.

This is utility enrollment and vendor coordination for multifamily properties. It is not a generalist billing role. The right person has worked directly with utility providers or in a multifamily operations environment and knows what it takes to get accounts stood up on time, at volume, without things falling through the cracks.

If you have experience in utility enrollment, utility billing operations, third-party billing, RUBS, submetering, or multifamily property operations, we want to hear from you.

Who We Are

Billee Technologies Inc. is a Dallas-based SaaS startup revolutionizing utility billing for multifamily apartment communities. Our intuitive, cloud-based platform streamlines operations, eliminates inefficiencies, and increases NOI for property owners and operators.

At Billee, we are more than just a technology company. We are a team of innovators and problem solvers. Led by seasoned product and technology practitioners, we challenge traditional providers by offering smarter, more efficient solutions for this overlooked pocket in multifamily proptech.

Our culture is the foundation of our success. We believe in empowering and developing our people, ensuring they thrive both professionally and personally. Our core values define how we work and what we stand for:

• Win Together: We believe in collaboration and collective success. When one of us wins, we all win
• Lead with Integrity: We hold ourselves accountable, operate with transparency, and always do what we say we'll do
• Relentless Determination: We tackle challenges head-on, with persistence and decisive action
• Bold Voices: We encourage open dialogue and foster a culture where every voice matters
• Stay Curious: We are lifelong learners, always seeking new ways to improve, innovate, and grow

Core Responsibilities

Utility Vendor Coordination: Submit utility service enrollment requests to electric, gas, water, trash, and telecom providers across the portfolio, track activation status, and follow up until accounts are confirmed live. Providers don't always respond on the first ask, and delays have a direct impact on client go-live timelines. You own the follow-through.

Client Onboarding and Account Setup: When a new property comes onto the Billee platform, you're responsible for the utility account setup workflow: collecting the right property data, submitting to providers, and confirming accounts are active before billing goes live. A clean handoff here prevents downstream errors that are painful to unwind.

Billing Data and Reconciliation Support: Process utility invoices and account data accurately, and support monthly reconciliation cycles. When numbers don't match, you dig in and find out why, whether it's a data entry issue, a vendor discrepancy, or something that needs escalation to Accounting.

Internal Communication and Coordination: Work closely with the Customer Journey team to keep clients updated on account status, and with Accounting to ensure billing records are accurate and reconciled. You're the operational connective tissue between those teams and the vendors.

Process and Documentation: Keep records current and accurate in our internal systems. As the UVM function grows, the documentation you maintain today becomes the playbook for the team tomorrow.

Requirements

• 2+ years of experience in utility enrollment, utility vendor coordination, multifamily property operations, or a third-party utility billing environment
• Direct experience submitting utility service applications and tracking account activations with providers
• Proven ability to manage a high volume of open items across multiple properties without losing track
• Strong data entry accuracy and comfort with spreadsheets
• Clear, professional written communication
• Able to work independently and manage your own priorities in a fast-moving environment

Ideal Candidate

You've worked in a role where the details really mattered and you've developed habits that keep you from dropping things. You're the person who follows up without being asked, catches the discrepancy before anyone else notices, and knows how to push a vendor without burning the relationship.

You're comfortable in an environment that's still being built. Billee is growing, and some of our processes are still being formalized. That doesn't frustrate you — you see it as an opportunity to help shape how things work.

You communicate honestly. When something is delayed or blocked, you say so clearly and early. You don't over-promise to keep people happy and then scramble.

You have enough familiarity with utility management or multifamily operations to know the landscape and won't need six months of ramp time to be useful.

Tech Stack

You'll work with these tools regularly:

• Billee Platform: Core system for account management and billing operations
• Google Workspace (Sheets, Docs, Gmail): Day-to-day tracking, documentation, and communication
• Project management tools (e.g. Wrike): Managing open items and cross-functional workflows
• Utility provider portals: Submitting account requests and tracking activation status

Comfort learning new software quickly matters more than knowing these specific tools coming in.

Where You'll Sit

This role is part of our Operations team, reporting to the VP of Utility Vendor Management. Your primary stakeholders will be the Customer Journey team, Accounting, and Billing Operations. You'll work closely with Customer Journey on client onboarding timelines, with Accounting on reconciliation and invoice accuracy, and with Billing Operations to ensure account data flows cleanly into billing workflows.

Compensation and Benefits

Salary Range: $55,000 to $75,000

• Health, dental, and vision insurance
• 401(k)
• Paid time off and flexible work arrangements
• Professional development opportunities
• Opportunity for earned equity