Client Support Specialist
Greenwood Village, CO, USA
About Engrain... Engrain is transforming the way people find, lease, and manage property. A recognized leader in next-generation touring technology and map-based data visualization software, Engrain’s advanced integrations and technical flexibility offer solutions for any real estate technology stack. Over the last year alone, we have seen tremendous growth. We teamed up with RET Ventures, an industry-backed venture fund focused on single and multi-family rent tech. In addition, we have partnered with industry leaders like SmartRent, CoStar, apartments.com, and Knock. We are currently working with over 700 property management companies, have 7,500 active properties, and 3M+ units mapped. We are doing big things and would love for you to join us. You can find more about who we are at https://engrain.com/company/. As a Client Support Specialist, you will have the opportunity to uphold these standards while contributing to a fun and energetic company culture. The position plays a key role in supporting the company’s efforts to maintain strong, long-lasting, and mutually beneficial relationships with our clients as it relates to software deployment, client training, and support initiatives. Who you are... - Adept at relationship building and communication with clients - At home in a fast-paced, high-growth environment, and know how to get it done - whatever it may be - with a sense of urgency - Possess excellent time management skills, including the ability to work independently or as part of a team What you’ll do... - Ensure end users software and hardware perform correctly at the time of deployment - Track deployment details and client contacts using existing CRM - Conduct virtual product training for clients at the time of software launch and as requested by leasing teams - Actively address customer inquiries, complaints, and support issues via phone, email, and remote on-site troubleshooting - Provide technical support, as well as remote troubleshooting that helps resolve hardware, software, and/or network issues - Route tasks within the project management software and across multiple departments to ensure projects and client requests are executed efficiently and to the highest standard - Quality assurance of delivered work: proofread, review functionality and design, and test technology prior to confirming resolution with clients - Track and monitor the technical issues and steps taken to resolve the issue to ensure timely resolution - Provide other assistance as needed in support of the company’s efforts to maintain strong, long-lasting, and mutually beneficial relationships with clients Requirements What you offer us... - 3+ years of experience - Bachelor’s degree or equivalent experience preferred - Experience coordinating and/or managing project timelines - Exceptional written and verbal communication skills - Experience with multifamily or other real estate services or software is a plus - Experience with Website CMS is a plus What we offer you... - Salary Disclosure for Colorado: $50,000 - $60,000 annually - 100% coverage of employee’s health, dental and vision coverage - 2-10 weeks of paid parental leave + additional paid and unpaid leave options - Up to 18 days of PTO & 8 holidays per year - 401k match up to 4 percent - Annual stipend for personal growth through our Grow450 program - A fun workplace with on-site amenities including a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge Engrain’s Culture - Our success is built upon... - Focus - Trust - Service - Design - Tenacity All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.