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Revenue Support Specialist (Philippines)

Kasa Living

Kasa Living

Customer Service
Manila, Philippines
Posted on Tuesday, June 11, 2024

[This position can be based remotely across the Philippines; we included a city because some job boards require it]

About Kasa

Kasa's is a fast-growing tech-enabled brand and operator of hotel, multifamily, and single-family hospitality accommodations for guests with over 60+ locations across the US. Kasa manages properties on behalf of institutional and local property owners across various price and luxury tiers. Uniquely the growth of our portfolio requires each new unit to be priced and traded on multiple OTA platforms. Our revenue management systems ensure that we are maximizing topline revenues and profitability for the company. This will be a high-impact role within a high-visibility department.

The Role

As a Revenue Support Specialist, you will play an important role in Kasa’s success by supporting our revenue management team’s ability to quickly and efficiently go to market with profit-maximizing strategies. You will work closely with a high-caliber team of revenue managers to monitor the health of our revenue systems, build and deploy promotions, and ensure pricing accuracy across all distribution channels. You will also closely collaborate with the Guest Experience and Distribution teams.

How you will make an impact

Using clearly defined processes or guidance from portfolio revenue managers, you will be responsible for:

  • Identifying opportunities to improve availability by upgrading or moving guests into a new unit
  • Building out or sunsetting rate plans and promotions in our channel management systems and online travel agency extranets
  • Onboarding properties to our revenue management system
  • Auditing direct and third-party channels for availability and pricing discrepancies
  • Updating pricing, taxes, and ancillary fees in the appropriate systems
  • Updating length of stay restrictions in the appropriate systems
  • Updating cancellation policies in the appropriate systems
  • Assisting guest experience with troubleshooting rate and availability issues
  • Identifying new compression events and adding them to our revenue management system
  • Assisting revenue managers with property onboarding and offboarding tasks

Required Qualifications

  • Process-oriented: You will play a key role in updating pricing and availability across multiple systems and distribution channels. It is critical that you are organized and able to follow a set process to minimize potential errors.
  • Attention to Detail: Our properties and room types are all uniquely priced. Accurate pricing on all distribution channels is crucial, as it can significantly affect Kasa’s profitability and relationships with owners and investors.
  • Self-accountability: Our remote environment provides us with significant flexibility, but it also requires self-accountability to succeed. This means being responsible for completing daily, weekly, and monthly processes promptly and clearly communicating updates on progress & roadblocks.
  • Strong Communicator: Our work involves a lot of communication (especially written-in Slack, Notion, and email) with internal and external stakeholders. You’ll be expected to clearly articulate pricing issues, progress updates, and requests for information in a way that achieves the results we want.
  • Resourceful: You’ll likely have to troubleshoot pricing and availability discrepancies across multiple channels. We aim to get to the root cause of all issues, and this would mean taking the initiative to reach out to other teams for information, doing your own research, and looking through historical data & examples.
  • Super Adaptable: When working across various systems and channels, we encounter new features and changes to our interfaces all the time. You’ll need to demonstrate flexibility to learn and adapt to these changes on the fly.
  • Team Player: Kasa’s revenue strategy isn’t executed by just one person; you’ll be working closely with a team of revenue management experts. In addition, you’ll collaborate closely with Distributions, Guest experience, Portfolio Operations, Tech, and Biz Intel teams.

Preferred Qualifications

  • Strong organization and time management skills
  • Previous experience in the hotel industry in a revenue, reservations, or front desk capacity
  • Familiarity with hotel revenue management systems (Duetto)
  • Familiarity with online travel agency (Expedia, Airbnb, VRBO) extranets
  • Ability to learn quickly, take direction, and be proactive when issues arise

Don’t meet all of the qualifications?

We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.


  • 🌏 Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!

  • 💰 The Pay: The starting base pay range for this role is between $6 and $8 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future.
  • Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

  • Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Who We Are

Kasa is a Real Estate Technology company that is building a global accommodations brand unlike any other. We partner with owners of multifamily, single-family, and boutique hospitality properties, transforming underutilized real estate into stylishly furnished, professionally managed units that cater to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, trustworthy, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from for more details.