Kasa's hospitality operations rely on tech-driven tools and systems to deliver a flawless experience for guests, local property partners, and neighbors while helping travelers feel at home in a new area. As a member of the Hospitality Programs team, your goal will be to ensure the implementation of programs that create a positive and lasting impression of Kasa. We aim for guests to return to stay with us repeatedly, for property partners to desire growth with us, and for neighbors to appreciate having us in their communities.

Responsibilities: A Day in the Life of a Hospitality Support Specialist

As the Hospitality Support Specialist, your primary focus will be to assist the Program Management team by completing routine administrative duties and sourcing external vendors to support our onsite operations. This role is extremely fast paced and will require you to be thoroughly organized to support our vendors, and portfolio stakeholders. In partnership with the rest of your Program Management team, you will help execute predetermined project tasks, ranging from one-off activities to company-wide endeavors.

You will be responsible for answering questions from our various portfolio teams on how our systems work and providing reference materials when requested. Your work will be highly cross-functional, centered on Hospitality Programs, but closely connected with Launch Operations, Portfolio Teams, Tech, Business Operations, and Finance.

You will utilize multiple online platforms to communicate and collaborate virtually, including Dialpad, Slack, Breezeway, Kustomer, Precoro, and Google Suite.

Administration & Ongoing Operations

Support multiple verticals such as Utilities, Procurement, and Sourcing.
Manage vendor sourcing, negotiations, and the onboarding experience.
Prepare all necessary onboarding materials for Program team onboarding training, including Onsite Teams, Housekeeping Partners, and Remote Support Teams.
Ordering, tracking, coordinating, and coordinating the end to end procurement process orders for 60 various properties, across a large selection of vendors.
Accomplish specific project tasks as assigned by the Program Leadership team.

Cross-Functional Operational Support

Collaborate cross-functionally to ensure seamless hand-offs and accountability between teams.
Executes predefined tasks to support the rollout and coordinate preventive and reactive measures to enhance efficiency and quality with our on-site cleaning partners.
Act as the initial point of contact for portfolio teams, assisting in troubleshooting and problem-solving for housekeeping, laundry, inventory, and other related issues.
Contribute ideas and offer feedback to enhance Kasa's various property operations.

Experience

You have 1-2 years of administrative experience
You have 1 year of mid-level management experience in the hospitality sector.
You are adept at multi-tasking and prioritizing tasks.
Excellent Communicator - You are able to clearly and concisely communicate both verbally and in writing. You are extremely comfortable on the phone, with email, and video calls
Responsive & Detail Obsessed - You take meticulous notes and follow-up after every meeting
Strong Technology Skills - Including use of various online platforms (Google Suite, Notion, Slack, CRM, etc.)

Plus if...

You have financial analytical, accounting, and/or project management experience
You love training and can assist in building documentation
Have experience in vendor negotiations

In one year, you will succeed at Kasa by having:

Become an invaluable resource to our team regarding administrative task processing and management
Provided great sourcing, and onboarding experience to our newest Housekeeping Partners
Highlighted opportunities and solutions for improvement and process refinement to the Supervisor and Management teams

Who We Are

Kasa is a Real Estate Technology company that is building a global accommodations brand unlike any other. We partner with owners of multifamily, single-family, and boutique hospitality properties, transforming underutilized real estate into stylishly furnished, professionally managed units that cater to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, trustworthy, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

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