Companies you'll love to work for

Lula | Overland Park, KS | Full-TimeLaunch customers. Prove value. Build the future of maintenance.At Lula, we’re transforming how property managers operate maintenance. Our platform combines technology, data, and service infrastructure to help property managers simplify maintenance operations across single-family rental portfolios. Recognized as one of Kansas City’s fastest-growing companies and an Inc. 5000 honoree, Lula now operates across 50+ markets nationwide.We are hiring a Customer Onboarding Manager to ensure new customers launch successfully and see value quickly. This role owns the first 60 days of the customer journey — guiding onboarding, overseeing pilot execution, and helping customers implement Lula’s technology platform.The RoleThe Customer Onboarding Manager ensures every new Lula customer launches successfully and transitions into a long-term partner.You will:- Lead onboarding and customer launch- Manage the 60-day pilot period- Drive adoption of Lula workflows and technology- Implement Lula’s Foresight maintenance intelligence platform- Coordinate across Sales, Operations, Product, and FinanceWhat You’ll DoLead Customer Onboarding- Run kickoff meetings and onboarding calls- Configure Lula accounts, integrations, and workflows- Train customers on work order management, quotes, and communication processes- Ensure technology and platform enablementManage the Pilot Period- Serve as the primary customer contact during the 60-day pilot- Monitor work order performance and operational metrics- Conduct weekly customer check-ins and performance reviews- Identify risks early and coordinate internal solutionsImplement Lula’s Foresight Platform- Launch PMS integrations and validate data ingestion- Configure workflow automation and Smart NTE rules- Establish baseline KPIs from historical data- Track operational improvements such as: Speed to schedule; Time to resolution; Cost per work order; Technician utilizationDrive Customer Success- Deliver KPI and performance reports- Gather feedback and identify expansion opportunities- Prepare the transition to long-term Account Management- Ensure customers clearly understand the value Lula deliversWhat Success Looks Like- Smooth onboarding for new customers- High engagement during the pilot period- Strong work order performance and operational improvements- Successful pilot-to-contract conversion- Customers fully adopting Lula workflows and technologyWhat We’re Looking ForIdeal candidates have a mix of customer success, operational thinking, and strong communication skills.Preferred experience- Property management operations (SFR or multifamily)- Maintenance operations or vendor coordination- Customer onboarding, implementation, or customer success roles- SaaS or platform onboarding experienceStrong candidates also bring- Excellent communication and presentation skills- High organization and attention to detail- Ability to manage multiple stakeholders and priorities- Analytical mindset and comfort with operational metricsWhy Join Lula- One of Kansas City’s fastest-growing technology companies- Inc. 5000 fastest-growing company (multiple years)- Platform operating across 40+ markets nationwide- Work directly with Sales, Product, and Operations leadership- Help shape Lula’s growth as a SaaS + Services platformAbout LulaLula makes maintenance easy for property managers nationwide. Supporting over 350,000 rental properties, Lula combines AI with a network of 9,000+ vetted, licensed, and insured service professionals to streamline maintenance requests—delivering fast, reliable service and real-time job visibility. Lula features seamless platform integrations, 24/7 support, transparent pricing, and has earned 15,000+ five-star resident reviews.What We Offer- Compensation: $75,000 – $85,000 + Quarterly Bonus Opportunity- Health Insurance; Dental & Vision Insurance; Life Insurance; Paid Time Off; 401(k)