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Lula | Overland Park, KS | Full-TimeBring field expertise. Improve maintenance operations. Help scale the future of property maintenance.At Lula, we’re transforming how property managers operate maintenance. Our platform combines technology, data, and service infrastructure to help property managers simplify maintenance operations across single-family rental portfolios. Recognized as one of Kansas City’s fastest-growing companies and an Inc. 5000 honoree, Lula now operates across 50+ markets nationwide.We are hiring a Maintenance Specialist to bring hands-on maintenance expertise into our operations team. This role ensures work orders and estimates are accurate, complete, and ready to be executed by Lula’s nationwide network of service professionals.This is a unique opportunity for someone with real-world maintenance experience to influence how maintenance operations scale through technology.The RoleThe Maintenance Specialist helps ensure maintenance requests and estimates are accurate before they reach customers. You will apply hands-on trade experience to evaluate work orders, validate provider estimates, and help Lula maintain a high-quality maintenance experience for property managers and residents.You will:- Review work orders and job details before customer presentation- Evaluate provider estimates and bids for accuracy and completeness- Collaborate with operations, customer support, and product teams- Apply maintenance expertise to improve workflows and processes- Help Lula scale high-quality maintenance operations nationwideWhat You’ll DoReview Work Orders and Job Details- Review completed work orders before they are presented to customers- Ensure job descriptions, scope, and details are accurate and complete- Validate that all required information is included for executionEvaluate Estimates and Bids- Review provider estimates and bids for accuracy and completeness- Identify missing information or unclear scope- Work with providers to clarify job details when neededSupport Operational Quality- Provide feedback based on maintenance best practices- Help ensure work orders meet Lula’s operational standards- Identify opportunities to improve workflows and quality controlCollaborate Across Teams- Work with Customer Service, Operations, Provider Success, AI, and Product teams- Provide insights that improve the work order process- Help refine how Lula’s technology supports maintenance operationsWhat Success Looks Like- Accurate, complete work orders presented to customers- High-quality estimates with clear scope of work- Improved maintenance workflows across teams- Faster job execution with fewer clarifications required- Consistent maintenance quality across Lula’s provider networkWhat We’re Looking ForPreferred experience- 3+ years in property maintenance, construction, or a skilled trade- Experience as a handyman, HVAC technician, plumber, electrician, or similar role- Familiarity with maintenance diagnostics and repair workflowsStrong candidates also bring- Excellent written and verbal communication skills- High attention to detail and quality- Comfort using digital tools and learning new systems- Strong collaboration and team mindset- Desire to help improve operational processesWhy Join Lula- One of Kansas City’s fastest-growing technology companies- Inc. 5000 fastest-growing company (multiple years)- Platform operating across 50+ markets nationwide- Work directly with Sales, Product, and Operations leadership- Help shape Lula’s growth as a SaaS + Services platformAbout LulaLula makes maintenance easy for property managers nationwide. Supporting over 350,000 rental properties, Lula combines AI with a network of 9,000+ vetted, licensed, and insured service professionals to streamline maintenance requests—delivering fast, reliable service and real-time job visibility. Lula features seamless platform integrations, 24/7 support, transparent pricing, and has earned 15,000+ five-star resident reviews.What We Offer- Compensation: $75,000 – $85,000 + Quarterly Bonus Opportunity- Health Insurance; Dental & Vision Insurance; Life Insurance; Paid Time Off; 401(k)