Companies you'll love to work for

PredictAP is revolutionizing real estate accounts payable with our Intelligent Invoice Capture™ technology. We solve the pain of manual data entry by using artificial intelligence to provide fully coded invoices integrated with existing AP Automation Systems.

Our AI-powered solution learns from each invoice and continuously improves coding accuracy, creating a feedback loop that gets smarter over time. As a trusted partner to leading real estate companies across multiple sectors, we're transforming how AP teams work by reducing manual effort by up to 80%.

We're a remote-first company built on collaboration between smart, respectful professionals who enjoy working together. We value autonomy, impact, and results over office perks like Foosball tables. Join us to build solutions that deliver meaningful efficiency gains for real estate financial operations nationwide.

As our Product Specialist reporting to the Product Team, you'll be at the intersection of customer success and product innovation. This pivotal role offers unparalleled growth in a scaling startup where you'll work directly with leadership to shape exceptional product experiences.

• Master our full product suite capabilities, workflows, and integrations
• Understand how our AI system ingests invoices, predicts coding, interfaces with systems like Yardi Payscan and Bottomline Nexus Payables, and continuously improves from feedback
• Serve as a knowledge bridge between customers and internal teams

• Be the friendly, professional face of PredictAP providing responsive support
• Triage incoming issues with attention to client needs and business impact
• Navigate both Review & Submit and Direct Delivery workflows to help customers maximize efficiency
• Apply problem-solving skills to troubleshoot complex issues and ensure resolutions
• Identify patterns that could be addressed through self-service resources

• Contribute insights to our evolving product roadmap focused on retention and expansion
• Create clear documentation that reflects our brand voice and technical precision
• Stay current with product updates and maintain communication through established channels
• Support the sales team by maintaining demo environments that showcase our latest capabilities
  

Our customers love PredictAP because it dramatically reduces manual data entry, allowing their teams to focus on higher-value work. CFOs report immediate time savings, Senior Directors appreciate how their small teams become more efficient, and VP-level executives value how quickly our AI tools deliver measurable results. As our Product Specialist, you'll ensure these customers can maximize their investment and experience the full benefits of our technology.

• 2-3 years of experience in product support, preferably in SaaS
• Exceptional communication skills with an emphasis on clarity and professionalism
• Strong organizational abilities and reliable follow-through
• Adaptability to work independently in a remote environment
• Availability during Eastern Time business hours (8am-5pm EST)
  

• Passion for helping customers get maximum value from innovative solutions
• Proactive problem-solving mindset and creative approach to customer success