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Account Manager

Location: Remote, Chicago

Company: Rent Butter, Inc.

About Rent Butter, Inc.

Rent Butter, Inc. is a leading SaaS resident screening and verifications platform emphasizing mobile-first technology. We deliver advanced consumer behavioral analytics, background data, and automated verification tools tailored to the rental housing market. Our platform supports both conventional and affordable properties, empowering housing providers to make informed decisions while ensuring tenants have a seamless experience.

Account Manager / Client Value Executive

This position will act as the primary day-to-day account manager for rental screening clients that leverage our identity-fraud, credit, and background screening services.

The individual will be primarily accountable for protecting and retaining a large base of existing client revenue through ongoing collaboration with their clients and various internal departments to ensure overall client satisfaction and return on investment in our solutions.

Additionally, the Account Manager is expected to work closely with cross-functional internal teams to develop trusted, consultative, and mutually beneficial client relationships that lead to incremental upsell and cross-sell opportunities within their existing client base.

What You'll Bring:

• Minimum of 3 years’ experience in Customer Support, Technical Support, Property Management, Account Management or Sales.
• Strong work ethic and a demonstrated track record of retaining and growing client accounts.
• Excellent interpersonal, customer relationship management, and organizational skills required.
• Fluent in communicating technical concepts.
• Strong face-to-face and virtual presentation and meeting facilitation skills.
• Intellectual curiosity, attention to detail, high energy, drive to win, an ability to multitask and work creatively to resolve client issues.
• Ability to champion new ideas, initiate change, think “outside of the box,” and drive innovation.
• Ability to unite internal teams for effective and logical problem solving
• Proficient in Salesforce, HubSpot, PowerPoint, Excel, Word, and virtual meeting software (Teams, Zoom, etc.).
• Bachelor’s degree.

Impact You'll Make:

• Proactively manage a large base of existing Property Management clients, supporting day-to-day customer relationships.
• Responsible for defending existing revenue within the assigned account base, focusing specifically on driving client value by developing a deep understanding of each client’s business needs and issues.
• Expand relationships within the existing account base to help uncover incremental new revenue opportunities by partnering with Sales and Client Executives on any new business opportunities.
• Coordinate and deliver Quarterly Business Reviews with clients where applicable.
• Coordinate all internal resources necessary to ensure any client issues including service, billing, technical, delivery, product, etc. are resolved efficiently and effectively.
• Acquire and integrate industry knowledge related to general trends, emerging technologies and competitors specific to Rental Screening and Identity Verification.
• Maintain onboarding pipeline, meeting notes, renewal forecasts, legal documentation, and client contact information electronically in HubSpot for assigned client base.
• Contribute to Account Business Plans within a matrixed internal team for assigned clients.
• Provide clients with an ongoing education of our solutions via thought leadership, industry events, market landscape knowledge, etc.

Compensation

This is a remote position, which may require occasional in-person attendance at work-related events at the discretion of management.

Benefits: You will be eligible for Medical, Dental, Vision Insurance, Retirement Plans, Etc., starting 30 days after your start date. Detailed information about these benefits will be provided during your onboarding.

Paid Time Off (PTO): You will receive 10 days off paid time off each year, 5 days sick in addition to federal holidays.

Stock Options: Equity / options will be available within 90 days.

Pay Scale Information: $60,000 - $75,000

What’s in It for You?

• Competitive compensation with uncapped earning potential.
• Health, dental, and vision insurance.
• Retirement plan options.
• Generous paid time off.
• Professional development opportunities in a high-growth SaaS company.
• A collaborative, inclusive, and dynamic work environment.
• The chance to work directly with the leadership team and influence Rent Butter’s strategy and offerings.
• Opportunity to have equity in the company.

How to Apply

Submit your resume and a cover letter detailing your qualifications and vision for impacting sales at Rent Butter, Inc.

Rent Butter, Inc. is an equal opportunity employer. We value diversity and inclusion and are committed to creating an equitable workplace.