Implementation Associate (Non-technical)
SightPlan
Who We Are
Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.
We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies —and we’re just getting started.
Job Description:
SmartRent is looking for a talented Implementation Associate in Hyderabad to provide implementation support for our customers in the multi-family industry who use our web, mobile and IVR applications for task management. The Implementation Associate will have opportunities to interact with industry thought leaders, and to cultivate real world experience in a growing tech company through day-to-day operations, project work, and one-on-one mentoring.
Responsibilities
- Onboarding new properties for SmartRent, and Audit and Inspect platforms
- Make sure all of the Organization specific checklists are appropriately followed to complete the setup of the properties, audits and inspections
- Document changes made to the implementation checklists
- Timely updates to the Assigned projects as progress is made on implementation of properties
- Understand different areas of the product like integrations and inspections, and identify the best possible solutions to address customer issues both during the implementation and on-going support stages
- Pro-active collaboration with the implementation team members during high volume implementation periods
- Self-management of JIRA tickets with strong focus on ensuring that issue resolutions are fully documented
Required Qualifications
- Fresher/Experienced (0-3) years.
- University graduate
- Good English Communication skills
- Passionate, hardworking, self-motivated, and teachable with a keen sense of accountability and commitment to service excellence.
- Willingness and ability to learn new techniques and methodologies in resolving issues.
Preferred Qualifications
- Knowledge of JIRA, MS Office 365 Suite
#LI-Onsite
For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You’ll fit right in if you:
- Do the hard work and go out of your way to deliver excellence
- Own outcomes and learn from your mistakes
- Are a collaborative and supportive team player; win or lose you lift others up
- Value authenticity, other’s perspectives, and diversity in the workplace
- Have a passion for smart tech and the real estate industry