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Job Description

The Senior Salesforce Administrator will play a critical role in managing and optimizing SmartRent’s Salesforce environment. This role requires technical expertise in Salesforce administration, a strong grasp of business workflows, and experience with DevOps practices. You’ll work closely with cross-functional teams to deliver a tailored and efficient Salesforce experience, ensuring platform alignment with business goals.

Responsibilities

• Salesforce Administration: Oversee the daily operations and maintenance of the Salesforce platform, including user access, role management, and data security.
• Customization & Configuration: Design and implement custom objects, fields, page layouts, workflows, and validation rules to meet SmartRent’s business requirements.
• Data Management: Ensure data accuracy and integrity, conducting regular audits and managing imports/exports as needed.
• Process Automation: Leverage automation tools, such as Salesforce Flow and Process Builder, to streamline processes and enhance efficiency.
• Integrations: Support integrations between Salesforce and other systems, such as ERP, marketing automation, and customer support tools.
• Reporting & Analytics: Develop complex reports and dashboards to support data-driven decision-making.
• User Support & Training: Provide training and support to ensure effective use of Salesforce features and promote adoption.
• Compliance & Security: Ensure compliance with security standards, data privacy regulations, and SmartRent’s internal policies.
• Perform other duties as requested.

Required Qualifications

• 5+ years as a Salesforce Administrator, with at least 2 years in a senior or lead role.
• Must possess a Salesforce Certified Administrator license/certification.
• Excellent communication skills with the ability to interface with both technical and non-technical stakeholders.
• Ability to work effectively in a high-growth, fast-paced environment.

Technical Skills

• Salesforce Administration & Configuration:
  • Proficient in user management, custom objects, fields, page layouts, record types, and permissions.
  • Advanced understanding of automation tools like Salesforce Flow, Process Builder, and Workflow Rules.
• Data Management & Quality:
  • Experience with data loading tools (e.g., Data Loader) for bulk data updates.
  • Skilled in data hygiene, including de-duplication and ensuring data accuracy.
• Reporting & Analytics:
  • Expertise in creating complex reports and dashboards, and familiarity with Salesforce Reporting Snapshots for trend analysis.
  • Knowledge of Einstein Analytics is beneficial.
• Integrations:
  • Experienced with REST and SOAP APIs, and integration platforms like MuleSoft or Zapier for data flow across systems.
  • Knowledge of AppExchange tools to expand Salesforce functionality.
• Change Management / DevOps:
  • Proficiency in using Change Sets and Gearset for version control, deployment management, and seamless release cycles.
  • Skilled in unit testing, test plans, and quality assurance to ensure stable and high-quality deployments.
  • Familiarity with tools such as Git for version control, and Copado or Salesforce DX (SFDX) for CI/CD and release management.
• Basic Development Skills (Preferred):
  • Familiarity with Apex, Lightning Web Components (LWC), and Visualforce.
• Security & Compliance:
  • Knowledge of data protection regulations such as GDPR, CCPA, and HIPAA to ensure compliance and data security.

Preferred Qualifications

• Salesforce Advanced Administrator – Preferred for advanced reporting, complex automation, and app customization.
• Platform App Builder – Ideal for designing data models and creating custom applications.
• Sales/Service Cloud Consultant – (Depending on focus) Demonstrates expertise in configuring sales or service processes.
• Additional certifications, such as Einstein Analytics or Community Cloud Consultant, are a plus.

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