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About Turno

Since 2016, Turno has been on a mission to transform the way the world manages short-term rentals, and we're just getting started!

We're the leading operations platform for short-term rental hosts and property managers. But we're more than software: we power the largest Marketplace of "boots on the ground" services that make the Short Term Rental industry possible. Our SaaS platform and mobile apps automate the high-stakes world of turnover logistics, including scheduling, payments, quality control, and communication, connecting hosts with a network of 65,000+ vetted service professionals across the globe. We're scaling fast, evolving from a single-solution startup into a multi-product platform serving customers worldwide, with 150+ teammates across eight countries building something global, meaningful, and lasting.

Our Mission

We empower hosts to manage rentals effortlessly, anywhere in the world, with reliable, intuitive, proactive, and automated support. We create seamless connections that help hosts maximize ease and service providers grow their businesses, moving with speed, discipline, and innovation driven by customer obsession and a team that genuinely collaborates across every function. If you want to build products that real people depend on every day and do it alongside a team that values creativity, ownership, and impact, Turno is your place.

Turno Source CODE

C - Customer Obsessed

O - Outcome Focused

D - Data Driven

E - Entrusted Ownership

Role Overview

We are looking for a Senior Product Manager who views a product as a system, not just a set of features. You will lead end-to-end discovery and delivery for Turno’s core marketplace and SaaS offerings.

This isn’t a role for someone who just wants to move tickets through Jira. We need a “Full-Stack PM”: someone who can query their own data, talk to a cleaner in London and a host in Miami in the same morning, collaborate with engineers to design agentic AI workflows that solve complex operational failures before they happen, and still has the range to build a crisp business case and go-to-market monetization plan so the initiative pays for itself.

Key Responsibilities

Product Strategy, Discovery & Execution

• Own the end-to-end strategy, roadmap, and execution for a critical segment of the Turno platform, moving from ambiguous user pain points to scalable, high-margin solutions.
• Go deep: conduct continuous discovery with all sides of our marketplace, partners, and internal teams; synthesize insights into clear product hypotheses.
• Build the business case and market strategy for key initiatives (pricing, adoption plan, unit economics, and measurable ROI) to ensure we can monetize what we ship.
• Systems thinking: design for the "edge case" as if it’s the "happy path"; define operationally executable workflows to handle substitutions, late arrivals, and payment disputes with the same rigor as our primary flow.
• Partner daily with Engineering and Design to define solutions, prioritize effectively, and ship high-quality releases.
• Bridge the gap between digital code and physical operations. Partner with Ops and Finance to ensure that every product feature is commercially viable and operationally sound.
• Drive alignment through clear communication and structured decision-making across stakeholders and leadership.

Technical & AI Leadership

• Self-serve analytics: be your own best analyst. Write SQL to validate hypotheses and build Looker dashboards to track the health of your product area.
• API-first mindset: collaborate with engineering on platform architecture, ensuring our integrations with partners (Airbnb, PMS, etc.) are robust and scalable.
• AI as a lever: design and ship AI-enabled experiences that aren't just chatbots, but proactive agents that handle scheduling conflicts and quality audits.

Qualifications

• 6+ years of experience in Product Management, ideally within a high-growth marketplace, logistics, or B2B SaaS environment.
• Operational DNA: you have a track record of building products that interact with the real world (e-commerce, last-mile delivery, or fintech).
• Technical Edge: you are comfortable reading API documentation and have a strong command of SQL. You don't need to code, but you do need to understand how the “engine” works.
• AI-native mindset: you have a point of view on how LLMs and agentic workflows change the PM discipline and are already using these tools to accelerate your output.
• Data fluency: strong analytical skills and experience defining KPIs, building instrumentation, and using data and BI tools to make decisions.
• Communication: you can distill complex technical or operational constraints into a simple, persuasive narrative for stakeholders.

Preferred Qualifications

• Experience with Internationalization (i18n) and scaling products across multiple currencies and languages.
• Direct experience in the PropTech or TravelTech sectors.
• A background that blends Engineering/CS with Business (MBA or startup founder experience) is a plus.