Sales Activation Specialist
Sales & Business Development
Brazil
Company Overview
Meet Turno! Since 2016, we’ve made it our mission to simplify and automate short-term rental (STR) turnovers. Turno’s SaaS platform and mobile apps provide end-to-end proptech solutions that make short-term rentals (STR) turnovers efficient and hassle-free. With a team of 150+ teammates across eight countries, we match hosts with vetted local service providers through our Services Marketplace, featuring over 55,000 independent service providers worldwide. Join Turno and be part of a forward-thinking company that values innovation, teamwork, and exceptional customer support.
Turno Source CODE:
C - Customer Obsessed
O - Outcome Focused
D - Data Driven
E - Entrusted Ownership
Remote - Brazil or Argentina | Full-Time
Schedule: Standard full-time schedule with required Sunday coverage (~1 Sunday/month, voluntary sign-up with a weekday comp day off)
Turno is looking for a driven and people-oriented Sales Activation Specialist to join our growing marketplace team. In this role, you will be the first point of contact for new hosts joining the Turno marketplace, guiding them from signup through their first completed and paid project. You will also serve as a key resource for unblocking non-revenue hosts and navigating sensitive, high-friction moments, turning early setup issues or marketplace hiccups into long-term host trust and active platform use.
Success in this role means consistently helping hosts go from signing up to getting their first job completed with Turno.
- Onboard new marketplace hosts: lead hosts through account setup, platform orientation, and initial configuration to set them up for early success.
- Drive first project completion: proactively engage newly onboarded hosts to guide them toward completing and paying for their first marketplace project.
- Support no-revenue hosts: provide ongoing outreach and coaching to hosts who have joined but not yet transacted, identifying and removing barriers to activation.
- Engage hosts via phone and video: conduct phone calls and on-camera video meetings as the primary way of connecting with hosts, delivering clear, engaging demonstrations of Turno's platform and features tailored to each host's needs.
- Upsell value-added products: identify opportunities to introduce hosts to offerings including Autopay, Trash Can-to-Curb Service, Maintenance Subscription, and other new product lines.
- Maintain accurate records: log all host interactions, activity, and pipeline status in CRM tools to ensure visibility and accountability.
- Manage First-Touch Escalations & De-escalation: Act as the direct point of contact when first-time or non-revenue hosts hit blockers. Step in quickly via phone or email to resolve friction, regain trust, and get them back on track toward completing their first project.
- Weekend Coverage: Participate in Sunday onboarding coverage (~1 Sunday per month) to support hosts during peak turnover days, with a dedicated weekday comp day provided for every Sunday worked.
- Conversion Rate Consistency
- Speed to first project completion for newly onboarded hosts
- Conversion of no-revenue hosts
- Attach rate of upsold products and services
Required
- Professional proficiency in English (written and spoken) required, as this role communicates directly with hosts across English-speaking markets
- 1–3 years of experience in onboarding, sales, account management, or a related inbound customer-facing role
- Strong communication and interpersonal skills with the ability to build rapport quickly
- Comfortable conducting live product demos via video call
- Self-motivated with a results-driven mindset and comfort working toward conversion metrics
- Strong objection-handling and de-escalation skills; comfortable navigating tough conversations with frustrated or hesitant users while maintaining a professional, reassuring tone.
- Familiarity with the tools in our stack: HubSpot (CRM), Slack (team communication), Google Workspace (email, docs, calendar), Aircall (cloud phone system)
- Weekend Availability: Willingness and ability to work on Sundays to support host onboarding and coverage during peak weekend turnover periods.
Nice to Have
- Experience in marketplace, proptech, short-term rental, or hospitality tech industries
- Exposure to upselling or cross-selling in a SaaS or platform environment
- Spanish, Portuguese, French, Italian, German or other language professional fluency in addition to English
Turno is the leading platform connecting short-term rental hosts with cleaning and maintenance professionals. We're a fast-growing, remote-first company with a mission to make property management effortless. You'll join a collaborative team where your impact is visible, your growth is supported, and your work directly shapes the host experience.