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About Turno

Turno is the leading operations platform for short-term rental hosts and property managers — and the largest marketplace of "boots on the ground" services that make the short-term rental industry possible.

Our SaaS platform and mobile apps automate turnover logistics — including scheduling, payments, quality control, and communication — connecting hosts with a global network of 65,000+ vetted service professionals.

We're scaling from a single-solution startup into a multi-product platform, with 150+ teammates across eight countries building products that hosts and service professionals rely on every day.

Our culture is grounded in our Source CODE: Customer Obsessed, Outcome Focused, Data Driven, and Entrusted Ownership.

About the Role

This isn't just about managing affiliate links and processing commissions.

We're looking for an Affiliate Program Specialist to help run and grow Turno's affiliate programs, building strong relationships with our affiliate community while making sure everything behind the scenes works seamlessly.

You'll be the day-to-day point of contact for our affiliates, helping them get onboarded, answering questions, providing the right resources, and making sure tracking and commissions are accurate. At the same time, you'll keep a close eye on performance — understanding who's driving signups and revenue, what's working, and where we have opportunities to grow.

The role sits at the intersection of partnerships, operations, and growth. You'll work closely with our Partnership Director, taking real ownership of the day-to-day program while helping us improve affiliate engagement, expand our network, and reach new audiences through new affiliate and referral initiatives.

This is a great opportunity for someone who enjoys building relationships just as much as working with data — someone organized enough to make sure every detail is right, but curious enough to ask, “How can we make this program perform even better?”

Key Responsibilities

Affiliate Program & Relationships

• Recruit and onboard new affiliates and be their go-to person for day-to-day communication and support.
• Build strong relationships with our affiliate community, helping them understand the program and giving them what they need to be successful.
• Manage our affiliate platform, Ambassador, including tracking links, creative assets, and commission structures.
• Process and audit affiliate commissions, ensuring payouts and tracking are accurate and resolving discrepancies when they arise.
• Provide affiliates with marketing materials, promotional calendars, and regular performance updates.
• Monitor affiliate activity and ensure alignment with program terms, brand guidelines, and promotional rules.

Performance & Program Growth

• Keep a close eye on signups, conversions, revenue, and ROI by affiliate and channel to understand what's driving results.
• Turn performance data into clear insights and regular reporting for the Partnership Director.
• Identify opportunities to improve affiliate engagement, activation, and overall program performance.
• Support recruitment initiatives to bring new affiliates into the program.
• Help develop and launch new affiliate and referral programs to reach new markets and audiences.

Platform & Cross-functional Collaboration

• Own the day-to-day relationship with Ambassador, the platform that powers our affiliate programs.
• Help coordinate our upcoming platform migration, partnering closely with the Partnership Director and Engineering team to ensure a smooth transition.
• Collaborate across teams when affiliate initiatives require marketing assets, technical support, or other resources.

What We're Looking For

• 2–3 years of experience in affiliate programs, partnerships, influencer marketing, digital/performance marketing, program coordination, or a related environment.
• You're highly organized and detail-oriented — especially when numbers, commissions, payments, and tracking need to be right.
• You're comfortable with data and performance metrics and can confidently work with spreadsheets, reports, and dashboards.
• You understand — or are excited to learn — how metrics such as signups, conversions, revenue, and ROI tell the story of a program's performance.
• You're a strong communicator who genuinely enjoys building relationships and helping people succeed.
• You're proactive and hands-on. You don't just wait for the next task — you notice opportunities and look for ways to make things work better.
• You can manage multiple priorities independently while keeping the details under control.
• You have strong written and conversational English and feel comfortable collaborating with our US-based team and affiliate community.
• Experience with Ambassador or another affiliate management platform is a plus.

How You'll Make an Impact

Success in this role means our affiliates feel supported, our programs run seamlessly, and we're continuously finding ways to make them perform better.

You'll help us drive:

• Growth in our affiliate network and new affiliate signups.
• Increased revenue through our affiliate programs.
• Stronger affiliate activation and conversion.
• Fast, thoughtful support for our affiliate community.
• Accurate and timely commission tracking and reporting.